Refund policy
Return & Refund Policy - Crisp Western
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we're here to help.
Returns
We accept returns within 14 days of delivery, to be eligible for a return, items must be unused, unworn, and in the same condition that you received them, with original packaging.
Non-returnable items
Certain items cannot be returned
- Final sale items
- Worn, washed, or damaged products
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved your refund will be processed back to your original payment method within 5-10 business days.
Shipping costs
Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Exchanges
We will only replace items if they are defective or damaged. If you need an exchange, please contact us.
Damaged or incorrect orders
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item.
Contact us
For any questions or to start a return. please contact us at: crispwestern@gmail.com